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Audio Damage Support FAQ

 

General Questions about Audio Damage software policies.

1. Why are there no demos?
We don't offer demos of our products. We could offer all kinds of reasoning for this, based upon our lengthy experience in the music software industry, with amusing anecdotes and such, but the simple fact of the matter is that we don't, and will not for the foreseeable future. We offer a no-questions-asked money back guarantee instead.
2. What if I don't like the product, or it doesn't work for me?
We offer a 100% no-questions-asked return policy for 30 days from your purchase, and you can exchange the plugin for 120 days from purchase. As far as we know, this is the most liberal return policy in the industry, and almost unheard of for software. All you have to do is drop us a line, and we'll get you sorted out. NOTE: This does not apply to Rack Extensions. The entire transaction is handled by Propellerheads, and we have no control over it whatsoever. ALSO NOTE: We do not offer refunds on license transfer option purchases.
3. Is there ever going to be a group buy for Plugin X?
No. We feel that group buys are pretty ridiculous all around.
4. I'm a student (or, gasp, a teacher) at Bob's Recording School. Can I have a discount?
You can probably already guess the answer to this question. We price our products as low as we can, so that anyone can afford them. Once again, if there's a particular situation that merits our attention, feel free to drop us a line.
5. I made a few songs, and some indie label released them. Can I get all your products for free?
Not really, no. Does a carpenter get his hammer for free? Does a painter expect free paintbrushes? Our products stand or fall on their own merits, not because some pseudo-celebrity DJ endorsed them.
6. I do product demos for some ridiculously large company that spends more on toilet paper in a week than Audio Damage grosses in a year. Can I get all your products for free?
Don't you have an expense account? That's what it's for, not a three-mojito lunch at a strip club. We do offer the usual industry courtesies, of course.
7. Is there any possible chance that I'm gonna get your products for free?
If you write reviews for a major magazine or website, chances are good. If you work for a music software company, chances are also good. If you made a song this one time at band camp, chances are not good.
8. Is Plugin X Universal Binary? Does it run on Intel Macintoshes? How about PPC Macintoshes? Is it AU?
For OS X, all our plug-ins require an Intel Mac running OS X 10.6.0 or higher. Our installers and plug-ins do not work on PPC (G4) Macs. For Windows, our plug-ins and installers require Windows XP SP2 or greater.
9. Do you plan to offer RTAS or AAX versions of your plugins?
No. Perhaps Avid should consider adding VST support to their products instead.
10. How about 64-bit versions? Or VST3?
All of our products are 32- and 64-bit compatible. As far as VST3 goes, we will not be "porting" legacy products to VST3; however, every new product (starting with Filterstation) includes a VST3 version.
11. Why don't I see any reference to RTAS or AAX on your site?
We do not now, nor will we ever, make RTAS or AAX plug-ins. Neither do we support the FXpansion VST->RTAS wrapper. It is exceedingly unlikely that our products will work with this wrapper at all. Please note, we do not provide ANY support for ProTools customers. If you purchase our products expecting them to work in ProTools, and they don't (which they won't) the best, and in fact the only, thing you can expect is a refund.
12. Are you porting all your products to Rack Extensions for Reason?
We are experimenting with the Rack Extensions format; we currently have Rough Rider in the Rack Extensions store, and will be adding more products as time permits. We don't plan to do any more direct ports, as the Rack Extension format is very different from VST and AU, and the different pricing and return policies will create confusion. We will make products specifically for Rack Extensions that are similar to or "inspired by" existing products, however.
13. Could you please clone Hardware X, or add a feature to Plugin Y?
We're always happy to hear requests for specific plugins, or feature enhancements for current products, as this helps us decide what to do. If you have any comments or suggestions at all, please do not hesitate to write us.
14. I have more than one computer. Can I use Plugin X on all my machines?
Yes. Our licenses are site licenses. If you have a Mac and a PC, no problem. You get both versions in your locker after you purchase. If you have a studio computer and a live laptop, this is fine, too. You can install your Audio Damage product on every computer you own.
15. What happened to Plugin X? It used to be in your store, and now it isn't!
We are a small company, and prefer to devote our resources to new development and keeping our current line updated. Some of our earliest products were written in such a way as to make porting them to the current VST and AU standards quite time-consuming. We tend to remove these products from our catalog if they didn't meet sales expectations, rather than re-writing them to our current standards. If you are a user of one of these earliest Audio Damage products (the Mayhem suite, Deverb) and are upgrading to a new system on which these products won't work, drop us a line and we'll see if we can't make their passing less painful.
16. How are your products delivered?
When you purchase an Audio Damage product, you get a pair of download links in your account. These downloads are quite small, and the installers for each platform put all the versions included (AU, VST, and if the product has it, VST3) in the appropriate places.
17. No, seriously, I want to use your plug-ins with ProTools.
We're perfectly aware of how all the "pros" use ProTools. Heck, "pro" is right there in the name! And you're "pro" so QED, right? We've been in business for nearly a decade. If we haven't changed our mind by now, we're not going to. You don't need to write us about it.