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Audio Damage Support FAQ

 

General Questions about Audio Damage hardware policies.

1. What is the warranty policy for repairs or replacement on Audio Damage hardware products?
We are confident in the quality of our products, and as such, offer repair-or-replacement of any Audio Damage hardware, for the life of the company. Just write us first so we can verify it needs to be returned to the factory. All you do is pay shipping _to_ us. We'll examine the hardware, and if it can be repaired we will do so. If it can not be repaired, we will replace it.
2. What if I don't like the module I just bought?
If you purchased the module from a third party or one of our retail partners, you will need to contact them for refund or exchange. If you purchased the module directly from us, we offer a 30 day refund or exchange policy from the day of receipt. (That is to say, if you ordered from us and the module took two weeks to get to you because you live in Estonia, the 30 day return/exchange policy starts when you receive the module.) You are only responsible for return shipping.
3. When will I get my module if I ordered direct? How will it be shipped?
We ship all orders before noon the following business day. Most single module orders get shipped via USPS 1st Class. For larger orders, they may be shipped UPS Ground or UPS International Expidited, if one of those methods is less expensive. You will receive a tracking number via the email address in your Audio Damage store account when the module has shipped.
4. Will you do some funny business with the customs form so I don't have to pay customs?
Sorry, no. It is against the law for us to falsify the customs form to save you a couple dollars/yen/Euro/pounds/whatever. And we're not in the business of breaking the law.
5. What's the deal with payment methods?
Due to recurring fraud attempts, we no longer accept credit card orders over $500. Orders over $500 must be made via Paypal. You are, of course, welcome to use your credit card as a payment method via the Paypal interface, and in the case of Scandinavian countries, this may be preferable as our bank sometimes finds non-English characters to be disagreeable. We examine every credit card order carefully, and reserve the right to cancel any order that looks suspect. If we do cancel your order, the charge will be voided and you will receive an email notifying you of this event. You are free to work with us to make alternate payment arrangements. We apologize for any inconvenience this may cause, but we are a small company, and can not absorb big losses due to fraud.